TERMS AND CONDITIONS

Cancellation and Rescheduling -

Cancellations are accepted by phone or email.
If cancelled or rescheduled after 24 hours, the full service rate will be charged.
No-shows will incur 100% of the service rate.
Appointments made within 24 hours are automatically subject to cancellation fees.
Prepaid appointments that are cancelled will be credited to your account for future use, subject to a credit processing fee if a refund is requested.

Late Arrivals Policy -

Late arrivals will result in a shortened session to accommodate subsequent appointments. The full service fee will still apply.

Scheduling -

Services are by appointment only.
First-time clients are asked to arrive 10-15 minutes early.
We encourage clients to arrive 5 minutes early ensure a prompt start to your session.

Cleanliness and Etiquette -

Please ensure personal cleanliness prior to your appointment as showers are not available on-site.
During your session, communication may be necessary for adjustments, feedback on pressure, or to explain findings.

Professionalism -

Our services are strictly professional and therapeutic. Any sexual conduct or advances will result in immediate termination of the session, full payment will be required, and the client will be asked not to return.

Age Requirement -

Clients under 16 must be accompanied by a parent or guardian, who must sign a waiver. Clients between 16-18 require a signed waiver and may not need accompaniment, unless requested.

Payment -

Full payment is due at the time of service. Cash, credit and debit cards accepted.

Insurance -

Our services are non-medical and therapeutic. Any insurance communication is the responsibility of the client.

I look forward to supporting you. I’m committed to providing a serene and professional environment for your wellness experience. Thank you for choosing North Adams Holistic Myotherapy and adhering to the policies, ensuring a harmonious experience for all.

Warmly,

Georgette Yannetti-Peña - LMT